FAQ

for the Telekom Tech Grounds


Support-Chat


If you need any assistance please contact us.



Our support team is available at the following times:

• Saturday, 26.06.2021: 12:00-13:00 and 15:00-16:00 hrs (CEST)
• Sunday, 27.06.2021: 12:00-13:00 and 15:00-16:00 hrs (CEST)
• Monday, 28.06.2021: 08:30-19:45 hrs (CEST)
• Thuesday, 29.06.2021: 09:00-19:30 hrs (CEST)


Tutorial videos


Welcome to Telekom Tech Grounds
with a short introduction to the functions of the website


How to move in the virtual world



How to interact with our clusters



How to network on the Telekom Tech Grounds



How to participate the stage program


How to use the dashboard




GENERAL INFORMATIONS


Login

You can reach the TELEKOM TECH GROUNDS platform at https://techgrounds.telekom.com. Please log in with your login data. You will receive the initial login access as a link by mail after successful registration on the landing Page. Afterwards you can log in at any time via this link or with your e-mail address and password.

What technical requirements and system requirements are necessary for a visit?
We recommend visiting TELEKOM TECH GROUNDS with a desktop device. You will need an up-to-date browser (we recommend Google Chrome) and a stable internet connection. You can also use it with notebook or mobile devices with-out any problems. If you want to use the video call function in the networking area, you also need a webcam and a mi-crophone.
On the login page and under the menu item My Area you have the option of having an automatic system check carried out, which checks the technical requirements of your device in advance.

Until when can I register on the platform?
Registrations are possible until 31.08.2021 until 24:00h via the virtual platform https://techgrounds.telekom.com

How long is the platform accessible?
From 28.06.2021 08.00h the platform is available for all registered participants. The live program will take place on 28. 06. 2021 09:30 to 19:00 and on 29. 06. 2021 09:30 to 19:00. Networking functions such as chat and video calls will be availa-ble until 28.06.2021 08.00h. After the event, the platform will be available until 31. 08. 2021.


MY AREA - Here you keep the overview!


Networking profile
After your registration you can directly complete your profile. This acts as a virtual business card, which you can actively pass on to other participants.
If you would like to participate in networking and be found by other participants, please activate the checkbox I would like to participate in networking with my profile. Hereby you release all entered data for your digital business card and the networking area. This can be accessed via the Networking menu bar. If you check the Networking box, we recommend that you enter a short description of yourself under About me and select up to 5 areas of interest. These will be used as a basis for matchmaking, so that participants with matching interests will be displayed to you preferentially in the network-ing area. You have the possibility to adjust your networking settings at any time via the menu item My Area > Networking Profile.

My Favorites
Here you will find an overview of all items that you have marked with a star. This is sorted by the categories Sessions, Speaker, Partners, Contacts and Jobs. By clicking on the respective element, you can open it and, for example, partici-pate directly in a session.


Business cards
Here you can see when other participants have given you a business card. You can remember them for later or contact them directly using the communication options indicated on the respective card.

Calendar
Under your appointments you will find a chronological list of your remembered events and agreed appointments. You have the possibility to export them as iCalendar file into your Outlook calendar. Already set appointments can be can-celed and bookmarked sessions can be deleted.
Under Calendar Settings you have the possibility to adjust time availabilities in which other participants can make ap-pointments with you. The default setting is availability on 28. And 29.06.2021 08.00h in the time from 09:30 to 19:00  You can change the date, period and duration individually.
When a new appointment request is received, you will be notified and have the option to accept or decline the request. The appointments will be saved in your calendar overview and you can access or join them from there.

Chat
Here you can see your active chat history. You can browse existing chats using the search function. If you want to start a chat with a new participant or contact person of a company, please use the chat icon on their business card. You can find this in the networking area or the partner profile. You also have the option to select your status in the chat. To do so, click on the dot at your letter in the upper left corner and select your chat availability. This way other participants can see if you are available in the chat.


PROGRAM - At the right time in the right channel

Where can I find the program?
The menu item Program takes you to the program overview. Here you will find all sessions of TELEKOM TECH GROUNDS in chronological order. The sessions are assigned to three channels.  
•    Stage 1
•    Stage 2
•    Stage 3

For specific keywords please use the search function. By clicking on the respective program item, you can display de-tails about the session, the respective speaker or stored documents.

Can I put together an individual program?
You have the option of putting together your own individual event program or pre-registering for individual sessions. To do this, please click on the star on the program item. The respective session will be added to your personal calendar and your list of favorites. You can find these under My Area in the left menu bar.

How can I participate in a session?
On the start page you have access to the current program of both stages.
All currently running sessions are also highlighted with a live indicator in the program overview. Past program points can be viewed as Video On Demand after broadcast. After selecting a session via the program overview or from your calen-dar or favorites list, you can start lectures by clicking on the play button of the player displayed.

Can I actively participate in the sessions?
For the majority of the sessions, you have the opportunity to send questions to the presenters during the live stream. To do so, please use the chat function displayed below the video player.


SPEAKER - Our speakers

Click on a speaker to learn more about their background and the sessions they will be speaking at.

How can I get in touch with a speaker?
If a speaker is participating in networking, he or she will be displayed in the networking section. Here you have various contact options (text chat, video call, appointment). You can see the available options on his business card.


NETWORKING - How digital networking works on the TELEKOM TECH GROUNDS

The prerequisite for participating in networking is the active release of your personal profile under My Area > Networking Profile. Please check the box I want to participate in networking with my profile. If you have not released your profile, you will not be visible in the networking area and cannot be contacted directly by other participants. However, you can active-ly approach other participants yourself.

Where can I find other participants?
In the Networking menu item, all participants who want to actively participate in networking are displayed. Sorting is done automatically according to your specified areas of interest, i.e. the highest matches are displayed first. You also have the option of searching for specific people or filtering by individual areas of interest.


What contact options do I have?

You have the following options for contacting us:
•    Text chat
•    Video call
•    Appointment

You can see which contact options are available to you with a participant on the respective business card by means of the symbols in the first line.

Start text chat
Clicking the Start chat icon opens the chat area of the platform and you are in the direct chat with the selected person. Enter your message and send it by pressing Enter or clicking on the arrow.
If you want to continue existing chat conversations, you can also open the chat window directly via the chat icon in the top menu of the platform. Now select the corresponding chat on the left side. You have the option to mark chat rooms as unread or as favorites.

Start video call

You can use this function without a special program and without download. By clicking on the Start Video-Call icon on the participant's business card in the networking area, a window will open. If necessary, you can end the call at any time by clicking the red phone button. The called party is informed about the incoming call via a screen pop and has the option to accept or reject the call. If the recipient is not available, the connection is automatically terminated after one minute and he receives a notification about the missed call. If the subscriber accepts your call, a separate window will open.

Accept video call

You will be informed about an incoming video call via a pop-up window. You have the option of rejecting the call with the red telephone icon or accepting it with the green telephone icon. If you accept the call, you will be prompted to activate your camera and microphone.

Book appointment
Clicking on the Make appointment icon on the respective business card will display the participant's calendar. Available days are highlighted. Select the desired day and time. You now have the option to leave a message and choose between video call and phone appointment before booking the appointment and sending it to the participant. For a telephone ap-pointment, please also enter your telephone number. With confirmation of the input the booked appointment is added to both calendars. The appointment is only binding after confirmation by the recipient. Shortly before the appointment you will receive an additional notification. Already booked appointments can be canceled by both participants via the ap-pointment overview in the calendar.

How will I be informed about incoming contact requests?
Incoming contact requests are displayed to you via the notification function. This way you will not miss any requests, even if you are offline in the meantime.
The bell icon on the right side shows you the number of incoming requests by means of red numbering. Clicking on the bell opens a list of all missed contact requests, e.g. chat messages or video calls. You can now access them directly.
In the upper menu bar you will find icons for access to your favorites, calendar, direct chat and business card overview. New messages and incoming contact requests are also displayed here by means of a red marking.


Virtual world

Which interactions are possible?
If you hold down the left mouse button, you can look around the virtual room. With the arrow keys or the W, A, S, D keys you can move around the room. Alternatively, you can hold down the right mouse button, use the mouse scroll wheel or click on a point in the room.
All active elements are highlighted on mouseover. For example, you can use cubes to start the cluster stories


The event platform

If you would like to learn more about rooom AG's platform for virtual & hybrid events, please visit us at: EXPO-X